Privacy Policy (actual)

Privacy Policy

Introduction

Peninsula Resort & Golf Club (“we”, “us”, “our”) is committed to protecting the personal information of our guests and website visitors. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights in relation to it.

We operate in accordance with the Ghana Data Protection Act, 2012 (Act 843).

What Personal Information We Collect

When you make a booking or use our website, we may collect the following information:

Full name
Email address
Phone number
City and state/region
Postal/zip code
Company name (if applicable)
Dietary preferences
Allergy information
Booking details (room type, dates, number of guests, number of rooms)
Payment transaction references (we do not store full card or mobile money details)

How We Collect Your Information

When you make a reservation:

We collect personal information when you complete our online booking form. This includes your contact details, stay preferences, and any dietary or allergy information you choose to provide.

When you visit our website:

We may collect basic technical information such as your browser type, device type, and pages visited. This information is used to improve the website experience and does not personally identify you.

When you contact us:

If you contact us by phone, email, or through our website, we may keep a record of that communication.

Why We Collect Your Information

We collect and use your personal information to:

Process and manage your booking
Communicate with you about your reservation (confirmation, reminders, updates)
Handle payment processing securely via our payment partner, Hubtel
Accommodate dietary requirements and allergies during your stay
Respond to enquiries and provide customer support
Send you relevant information about our services and promotions, where you have consented to receive these
Comply with legal and regulatory obligations

Who We Share Your Information With

We do not sell your personal information to third parties. We may share your information only with the following trusted partners who help us deliver our services:

Hubtel — our payment processing partner. When you pay online, your payment details are handled securely by Hubtel in accordance with their own privacy policy. We receive only a transaction reference and payment status confirmation. Hubtel’s privacy policy can be found at hubtel.com.

Mailchimp — if you have consented to receive marketing communications from us, your name and email address may be stored with Mailchimp, our email marketing platform, to send you updates and promotions. You can unsubscribe at any time using the link in any email we send.

We do not share your information with any other third parties unless required to do so by law.

How Long We Keep Your Information

We retain your booking and personal information for a period of 3 years from the date of your stay. This allows us to handle any post-stay enquiries, disputes, or legal requirements. After this period, your information is securely deleted.

Allergy and dietary information is retained only for the duration of your stay and deleted within 30 days of your check-out date.

Your Rights

Under the Ghana Data Protection Act 2012, you have the right to:

Access — request a copy of the personal information we hold about you
Correction — request that we correct any inaccurate information
Deletion — request that we delete your personal information, subject to any legal obligations we may have to retain it
Objection — object to us using your information for marketing purposes at any time

To exercise any of these rights, please contact us at the details below.

Data Security

We take the security of your personal information seriously. Our booking system is hosted on secure servers with SSL encryption. Payment processing is handled entirely by Hubtel and is not stored on our systems. Access to booking data is restricted to authorised resort staff only.

Cookies

Our website uses cookies to ensure it functions correctly and to improve your browsing experience. By continuing to use our website, you consent to our use of cookies. You can control cookie settings through your browser at any time.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: info@akosombopeninsularesort.com

Phone: 020 073 8908

Address: Asuogyaman-Atimpoku Road, Akosombo, Ghana